E-MAIL COMMUNICATION: POWER, PERIL, AND PROTOCOL
American businesses sent 1.4 trillion e-mails last year, and the vast majority were short missives hastily typed and fired off without much thought. You're addicted to its speed, but have you mastered the correct use of the tool? A poorly written e-mail can damage relationships, ruin a sales opportunity, and even limit your ability to move up within your firm.
Business Writing That Counts! has made it their mission to establish the importance of proper e-mail practices. Dr. Julie Miller-a business-writing expert for over 30 years and author of Business Writing That Counts!-and her team of certified Master Trainers teach busy professionals how to leverage the power of e-mail while avoiding its perils, and legal ramifications.
In this workshop, you'll discover:
- E-mail do's and don'ts
- What not to put in your subject line
- The 3 "Ps" of e-mail protocol
- Words, phrases, and comments to avoid
- Why firing off thoughtless e-mails gets you in hot water
- Tips for developing an e-mail protocol that ensures all employees understand your firm's standards
Who should attend? All professionals who want to improve their e-mail communication skills.
FINANCE FOR PROJECT MANAGERS
Understanding basic accounting reports is a fundamental requirement for most managers. So should be maintaining a positive relationship with the financial professionals with which you work. Learn what financial information is available to you and how to communicate effectively to get the information you need to make your jobs more profitable.
GET TO THE POINT...FOR WOMEN IN BUSINESS WHO MEAN BUSINESS!
Are you seeking a promotion, working hard to seek others who will accept your ideas? Are you included in decisions that matter?
This program is designed specifically for women who are serious about being taken seriously in business. It explores communication issues and challenges women commonly face in the work place. You will learn specific solutions to help avoid or overcome these challenges. Develop a confident and convincing communication style...learn how to gain respect, get your career on track, and get the results that you want.
HOW TO SURVIVE A RECESSION IN THE CONSTRUCTION INDUSTRY - "Prospering in Cyclical Markets"
Participants will learn that those who are first to recognize alterations in strategies are
necessary during market shifts will have little problem traversing a downturn.
Dr. Thomas Schleifer, author of Construction Contractor's Survival Guide, will define economic and
industry developments that are causing great concern among forecasters, contractors and buyers of
construction services. He will provide clear and tested methods to prepare for and prosper during market
changes. Schleifer contends that a cyclical market is the norm. He has decades of experience and data
to validate his contention that world-class enterprises are structured and organized to remain profitable
during both growing and declining markets.
The presentation will include specific actions to prepare for a construction slow-down if it occurs. Participants
will be able to identify events that will indicate the time to alter their strategy. According to Schleifer,
a turn-around expert and authority on causes of business failure, "a construction enterprise that has
prospered during its growth already possesses the knowledge and blueprint for how to make money in a
declining market; they either don't recognize it or consider it ‘dismantling' their organization." He says the
length of the up-cycle makes the prospect of a reduction in sales unpalatable. It will be easier for experienced
professionals to accept the proposed strategies than for those who have not experienced a down
cycle.
Topics
• The Issues
• Inherent Profit Potential
• Managing Risk
• Impact of Growth
• Operational Performance
vs. Financial Performance
HR-4-HR (Human Resources for Human Resources) I
Gain access to support, coaching, and get an expert opinion from someone who has been there and done that! We will cover a variety of hot topics customized based upon the participants. This facilitated session will help you gain exposure and in-depth knowledge across all areas of human resource accountabilities. Join us to discuss best practices, peer successes, lessons learned, executive coaching and support within a small group setting. Gain entry into years of human resource expertise. Remember, there is nothing new under the sun. However, there is still a way to leverage your strengths and have impact on your organization. Oh - the stories you will hear and you can bring your own.
HR-4-HR (Human Resources for Human Resources) II
This is a follow-up to our first session. However, in this session we will focus on the top three challenges identified in our first session. We will work together to create action plans for quick results. Be ready to roll-up your sleeves!
JOB PERFORMANCE EVALUATIONS I - Ten Best Practices for Delivering Effective Job Evaluations
Do you dread giving evaluations? Find out how to turn job evaluations from nightmares to empowerment. Learn the top ten "Do's and Don'ts" for delivering effective job evaluations. The top ten list covers the following areas:
• Planning the performance evaluation
• Delivering the message
• The legal side of things
• Designing or leveraging your evaluation form
• One approach does not fit all
If you would like specific feedback on your current job evaluation form - please bring a blank copy to class with you.
JOB PERFORMANCE EVALUATIONS II - Back to the Basics!
So, job evaluations could have gone better and you need a single idea to address and solve the challenges. This session is a follow-up to Job Evaluations I. The first session focused on quick techniques for turning performance appraisals from nightmares to empowerment. Whether you attended the first session or not, this session will have some valuable information for you. This session will focus on the overall foundation of your job evaluation program. A simple question, Is your current program working for you?
JOB PERFORMANCE EVALUATIONS I & II
We've combined two 2-hour classes into one all-inclusive 4-hour session.
PROVIDING NEGATIVE FEEDBACK EFFECTIVELY
While it may be the least favorite task among your list of duties, it is necessary at times to provide negative feedback. Failure to offer such necessary information is as much of a disservice to your staff as it is to your company. Employees can only learn how to perform better when they are given direction during those times when they fail to adequately meet their responsibilities. Come learn the keys to handling negative feedback effectively.
WASHINGTON EXCISE TAXES FOR CONTRACTORS
What you need to know to avoid costly mistakes
Darcy Kooiker, CPA and Director of State and Local Tax Services at Berntson Porter & Company will
present a half day seminar on Washington State excise taxes as they apply to contractors. As a former
Washington Department of Revenue auditor, Darcy can demystify the process the Department
takes to auditing contractors and the types of things they look for. During the seminar you'll learn
tips on how to identify any reporting problems and how to correct them to obtain refunds or avoid
penalties.
Topics to be covered include:
• What types of revenues are subject to business and occupation tax
• What business and occupation tax classification(s) apply to your activities
• When you need to charge your customers sales tax and what rates apply
• Which goods and services you purchase are subject to sales or use tax
• What deductions and credits are available to contractors
• How to survive an audit
WASHINGTON TAX HOT TOPICS FOR CONTRACTORS
Darcy Kooiker, CPA, Principal and Director of State & Local Tax
Services at Berntson Porter & Company presents on Washington
State excise taxes as they apply to contractors.
Topics Include:
* Destination based sales tax
* Joint venture arrangements
* Tax minimization strategy for owners
* Cash v. accrual reporting
* Avoiding B&O tax on intercompany transactions
* Public road construction
* Construction management and preconstruction services
* Purchased goods and services that may be subject to sales tax
* Department of Revenue audits
* Real estate excise tax exemptions
* City tax issues
* Contractor licensing
WRITING BASICS THAT COUNT!
Most people view writing as difficult and frustrating work, but the consequences of ineffective communication are legendary. Poorly written reports create unnecessary waste - of time, money and energy. Customers demand instantaneous response; they want the answers and they want them now. If you can't deliver, you can bet that someone else will. Getting your message written and sent quickly is one issue. Making it clear, concise, and powerful is another. Writing Basics That Count! helps you do both.
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